Mission Vision & Values Statement
At bfas.org we always works to maintain the highest standards when serving our Clients, Panel Members, Introducers and Staff. Today, more than ever, we feel it is important to be clear about what we stand for and what you can expect from us as an organisation.
Our purpose
To provide outstanding service to our clients and our business associates.
Our vision
To be the name everyone thinks of first in connection with business finance.
Our mission
To be the first choice for customers and introducers. Providing unrivaled service and unequaled solutions to financial needs.
Our Values
At bfas.org we first work to understand our client’s needs, tailor an individual solution and help the client understand what we are proposing. We support the client and protect their interest throughout his transaction. We are the voice of the business finance profession. Together, our values encapsulate how we work to benefit our diverse range of customers.
Customer focused
We listen, understand and empathise with our customers to provide the best possible solutions we can, from our research and expertise.
We seek to know who our customers are and always work to anticipate their needs, ensuring that we are well informed, with the aim of exceeding their expectations.
We work together to deliver a quality service, communicating clearly and consistently to ensure customer satisfaction.
Accountable
We are each responsible for understanding why and how we do things and communicate our progress in order to keep the customer informed.
We outline and communicate responsibilities for everyone and establish clear guidelines, timeframes and standards to ensure we deliver against objectives.
We are realistic about what we can achieve and consider the impact of our actions on others throughout the organization and the finance industry in general.
We have confidence in the ability of ourselves and others, supporting each other in our decision making and taking ownership for our actions.
We learn from experience.
Open
We share accurate and timely information honestly and responsibly, using the most appropriate channel for communication.
We share resources and exchange ideas to achieve goals and ensure that each person has the right information to fulfill their role.
We welcome and provide constructive, direct and timely feedback. We trust each other to maintain confidences where appropriate.
Innovative
We constantly challenge the way we work, embrace change and look for better ways to do our jobs. We consult widely and build on our existing knowledge.
We make space for creativity and imagination, and encourage a focused forward thinking and idea sharing culture.
We value initiatives both large and small and explore the development of new ideas.
Professional
We inspire confidence in others by thinking about the impression we make. We have the right skills and knowledge, and ensure we are appropriately prepared at all times.
We define and work to high standards.
We treat people with courtesy and respect. We listen to those around us, responding in an honest, consistent and rational manner.
We always fulfill our promises with the aim of exceeding expectations.
We work together to deliver a quality service, communicating clearly and consistently to ensure customer satisfaction. |